Frequently Asked Questions
Everything you need to know about bringing your dream garden to life.
How do you ensure my plants arrive safely?
We use custom-engineered, eco-friendly packaging designed to keep root balls secure and foliage protected during transit. Each plant is hydrated before shipping to ensure it arrives at your doorstep in peak condition.
What is your return policy for live plants?
We offer a 30-day 'Happy Garden' guarantee. If your plant arrives damaged or dies within the first 30 days, simply send us a photo and we will provide a replacement or a full refund.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping usually takes 3-7 business days. We avoid shipping on Fridays to prevent plants from sitting in warehouses over the weekend.
Do you provide care instructions for your products?
Yes! Every plant and garden tool comes with a digital care guide sent to your email, and a printed 'Quick Start' card is included in every box to help your new greenery thrive.
Can I change or cancel my order after it is placed?
Since we process orders quickly to ensure plant health, changes must be made within 12 hours of purchase. Please contact our support team immediately for any modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.